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Frequently Asked Questions

Q – Can I add a Gift Message?

Yes, of course you can! Just add your personalised gift message during the checkout process. The gift message is included inside the box.


Q – Can I send my case overseas?

A – Unfortunately we are not offering this service at the moment, but are working on this becoming available in the future.


Q – Is there a receipt or invoice with the case?

A – No, receipts and invoices are emailed to you only. We understand that most of our cases are bought as gifts, therefore we do not add any receipt or documentation inside, apart from a gift message if one has been completed.


Q – When will my case be delivered?

For standard free delivery, your case will be dispatched immediately and delivered within 2-3 days. You can also select an exact date for delivery for a small extra cost, this is ideal for deliveries immediately or at a later date and also includes Saturday, named day and next day services. If this service is available to your chosen delivery location the option will be shown during the checkout process. Please note: during the run up to Christmas, there may be delivery restrictions, for example, no delivery on Christmas or Boxing Day.


Q – Which Couriers do you use?

A – We use a variety of couriers which is dependent on the size and weight of the parcel and the delivery location, these include Yodel, DHL, DPD and UK Mail.


Q – What happens if nobody is at home?

A – Should the recipient not be at home when a delivery is attempted, the driver is authorised to either try a neighbour or to leave the parcel in a safe place – if it is appropriate and safe to do so. If the parcel is not signed for at the delivery address, then the driver will leave a calling card noting if the parcel has been left with a neighbour, a safe place or returned to the couriers local depot – details of which will be on the calling card. A second delivery attempt should be made on the next available working day.

Q – Can I request a delivery to be made in the morning, afternoon or evening?

A – Unfortunately, due to our courier’s volume of deliveries, specific times cannot be requested, however deliveries are generally made during working hours – extended in to the evening during busy times.

Q – Do you deliver on Saturdays or Sundays?

A – Saturday delivery to UK mainland addresses is available for an additional fee. Unfortunately, we do not offer a Sunday delivery service.


Q – Why does it cost more to send a case to Ireland or the Channel Island?

A – Although Northern Ireland (with postcodes starting BT) is part of the UK, Southern Ireland (Eire) is not. The Channel Islands are part of the UK – but not from a delivery perspective where they are classed as EU Europe. due to the parcel still having to clear customs on arrival.

Q – If I order more than one case do I get it any cheaper?

A – For bulk orders of over 10 cases going to one destination, it’s best to get in touch at office@cambridgecase.com.


Q – Do you deliver to PO boxes?

A – As our parcels are large this may make it difficult.


Q – How can I get a VAT receipt for my order?

A – Simply drop an email to office@cambridgecase.com with your request quoting your order reference – and we will do the rest.


Can’t find an answer to your question?

No problem, please email us at hello@cambridgecase.com .

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