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Delivery and Returns

Delivery and Returns

Delivery

We aim to deliver our goods to UK addresses within 2-3 working days on our free standard UK delivery option. If you have selected and paid an additional premium for one of the upgraded and premium delivery services we may give you the option of choosing or indicating a day for delivery, neither The Cambridge Case Company nor our carriers guarantee any time or date of delivery: there are sometimes events beyond our control that may affect the delivery date and normal transit times. We will do everything we can to arrange deliver on the date requested, we have a very high success rate in achieving delivery on customers’ preferred date.  We do however recommend you select a preferred delivery date allowing for any possible delays including the recipient not being home when the delivery is attempted.

Saturday delivery is an upgraded delivery service to UK mainland addresses and may include an additional fee, but as above, we do not guarantee a parcel will arrive on the preferred day. Saturday deliveries are not available to business addresses, and hospitals, hotels and universities and other educational establishments.

Our third party contracted carriers will only hold the parcel for a limited time after an attempted delivery when a calling card has been left, and if the recipient does not respond to the card the parcel will be returned to us. If we are requested to re-send or redirect the parcel there may be additional charges. – this may be up to 50% of the original cost of the order depending on circumstances and contents.  In the event of non-delivery within the UK due to an incorrect address or recipient information supplied by the purchaser, if the recipient specified by the customer refuses to accept the parcel or the purchaser should cancel the order after dispatch, The Cambridge Case Company reserves the right to make a charge of up to 50% of the cost of the original order for re-directing or arranging return re-sending the order. We are unable to refund the cost to you in returning any item unless the item was faulty.

Notification of damages or non-delivery must be made in writing to The Cambridge Case Company within 14 days of the due delivery date.  We will not accept claims for compensation or refunds after this period.

For deliveries to hospitals, universities, colleges, military bases, work addresses etc., please be aware that the driver is required only to deliver to the address on the label – not directly to the recipient and we cannot be held responsible for delays incurred from the parcel being delivered to the address and being received by the recipient. Delivery to these locations is not available on Saturday.

Please check that hospitals will allow deliveries of food items or drink to the relevant ward and ensure the ward details are entered when completing the address details. For deliveries to blocks of flats, it is important that the driver is able to gain access for a card to be left or to attempt delivery. Unfortunately, we are unable to arrange delivery to PO Box or BFPO addresses or similar.

BANK HOLIDAYS – We are unable to delivery on UK Bank Holidays

 

International Delivery

At present we do not offer an international delivery service. Please do get in touch with us if you wish to get an email notification to when this service will be available.

 

RETURNS

1. Get in touch beforehand

Please get in touch to let us know beforehand, so that we can supply details for the correct ‘Return Address’.

2. Return items with tags and in their original condition

Items of clothing must arrive with tags attached. If you wish to return any unwanted item(s), please ensure the tags remains attached. Items which are returned to us with tags removed may not be accepted and may be returned to you without refund.

3. Apply the free returns label to your parcel

To return unsuitable purchase(s) free of charge, apply the free returns label enclosed within your delivery parcel and post the package at your Post Office.

If you are returning your product by post, please include details of your order, your personal details and the best way for us to get in touch with you; otherwise we will be unable to process your refund.

4. Confirmation

We will email you once we have received your return. If there are any issues concerning your return, we will contact you.

For information on your cancellation rights under the Rights of Cancellation (Consumer Contracts Regulations 2013) or further information on the returns process, please refer to our Terms & Conditions.

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